
The story is set in the early 1990s and opens with the eponymous night manager, Jonathan Pine, waiting for hotel guests to arrive. He's thinking about the death a few years earlier, of Sophie, a woman he slept with and who was killed, probably on the orders of "the worst man in the world", Richard Onslow Roper. Pine blames himself, as well as Roper, for Sophie's death, and it is Roper and his party who are expected at the hotel.